Frequently Asked Questions
Technical support
PreventX is the national conference for those who want to create change and prevent violence against women and family violence.
Hosted by Safe and Equal, Victoria’s peak body for specialist family violence services, PreventX brings together professionals working across Australia to promote gender equality and prevent violence against women, to connect, share and learn from each other.
- Anyone and everyone working in Australia to promote gender equality and prevent violence against women and family violence.
- You might be new to primary prevention and gender equality, in a leadership role, or working in a related service whose work requires engagement with primary prevention, gender equity or respectful relationships education.
- PreventX Online is curated to ensure relevance to attendees with diverse experience from across the primary prevention and gender equality sectors, and beyond.
How much does it cost?
- Pre-sale tickets: $220 (GST-inclusive, ends 15 November 2023)
- Early Bird tickets: $250 (GST-inclusive, ends 29 February 2024)
- Concession ticket for Aboriginal and Torres Strait Islander prevention workers: $180 (GST-inclusive)
You can either purchase each ticket individually, OR request an invoice for multiple tickets. Please note that we need an email address for each individual ticket, which will allow delegates to log-on to Arinex and set up their own individual profile.
If you are looking to purchase ticket for multiple people within an organisation, please request an invoice. You will need to provide an email address for each individual wishing to be enrolled.
When will I have access to the platform?
We want PreventX to be a safe space and feel safe and inclusive for everyone. Should at any time for any reason, you need to access info on further supports, take a break or speak to someone for support we have a few options.
'The Quiet Room' - We have created 'The Quiet Room' This is on the left hand side toolbar where you can go if you would like to remain in the conference but would like a quiet space.
Support tab in the left hand side toolbar - Here you will find written information on accessing support services. If you would like to chat so someone, we have a Safe and Equal team member on call throughout the conference who can offer you support and referral to a specialised service. To do this click the 'Zoom Call Button' and our team member will answer your call as soon as they can.
We have worked with platform providers Arinex to ensure this event is accessible as possible for all attendees.
Auslan Interpreters and captioning: All plenary sessions will be supported by an Auslan interpreter, and all plenary and livestream sessions will be live captioned. Auslan interpreters and live captioning are available in other concurrent sessions on request from delegates.
Accessible presentations: All PowerPoint presentations will also be available in accessible word document formats prior to the sessions. Our speakers have all been briefed on both speaking and preparing slides that are clear and easy to understand.
Breaks: We have structured the program to incorporate frequent breaks, including an extended 45-minute screen break at lunch time to allow our delegates to rest and recharge for the afternoon.
'How To' guide: There will be a plain English guide on how to use the platform, and an Arinex team member will be available for any technical issues at any time via the live chat function.
Support staff: If at any time anyone feels stressed or overwhelmed by the content, there will be a Safe and Equal staff member available for debrief and referral.
Quiet space: There is also a virtual quiet room where delegates can go to take a break if they choose.
We hope that all our delegates find this to be a safe and accessible space, and we are always open to feedback if there are ways we can improve on this, in the lead up to, during and after the event.
Log into the virtual event platform, click the box with your initials on the top right menu, and select 'Edit Profile'.
I can't remember my password
Click 'forgot password' on the login page to reset your password.
Will I need to download specific software or an App?
Specific software is not required. You will be provided with a weblink to the virtual event platform. Google Chrome is the recommended browser. If you typically use Internet Explorer or Safari, we recommend that you download Chrome prior to the event.
What device should I use to watch?
We strongly advise that you participate via your desktop or laptop computer/mac that has good speakers. Mobile devices are supported but the best experience will be through the desktop or laptop computer/mac.
Do I need a microphone or camera to participate?
For the Workshop sessions it is recommended you have a microphone and camera to get the full experience and participation in the workshop. For our livstream sessions, Interaction is via the chat and question functions for all livestream session.
Click 'Watch Live' on the day, which will be located in the top banner.
At the bottom of the 'Live Stream' page there is a questions section where you submit any questions to the speaker during their talk. Do not use the chat function to ask the speaker a question. The chat function is for engaging with other delegates.
How many practice workshops can I enrol in?
Your PreventX ticket includes participation in
practice workshops, which will run concurrent to the livestream. All PreventX delegates will be notified by email in
early 2024 once workshops are open for enrolment. Workshop preferences will be allocated on a first-come basis,
however we will do our best to accommodate your preferences.
Your ticket also includes access to all the
livestream content during the conference and access to all recordings of the livestream sessions. That way you do not
miss out on any concurrent livestream sessions.
Why can't I attend more
workshops?
Workshops are capped at 30-45 people to support a space where our delegates can interact
with each other and the facilitator. This means that each delegate must identify which sessions they would most like
attend in order of preference, in order to ensure there is spaces for other delegates in the other workshops. Your
ticket also includes access to all the livestream content during the conference and access to all recordings of the
livestream sessions.
What if I enrol in the wrong workshop/s? Can I change?
Yes, you
can change if the workshop/s is not already full. Please reach out using the support bubble on the bottom righthand
side of the page to change your enrolment.
All livestream content is recorded and will be available for all PreventX ticket holders to watch post-event. This way you do not have to stress about missing out on any of the livestream content and speakers, particularly when participating in workshops.